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DOMINION NATIONAL IS A LEADING INSURER AND ADMINISTRATOR OF DENTAL AND VISION BENEFITS. We seek a better way to serve you, so you can focus on what makes you extraordinary and fulfilled.

Benefits will be paid to you or they may be assigned directly to your dentist. Your dentist may use the standard American Dental Association claims form. Claims can be filed electronically, faxed to 888.208.8290 or mailed to: 

Dominion National
P.O. Box 2187
Clifton, NJ 07015-2187

Select Plan members should refer to their Description of Benefits/Services and Member Copayments, Discount Program members should refer to their Description of Services and Member Fees and PPO, ePPO and vision members should refer to their Coverage Schedule for information on covered benefits. Make sure you carefully review the exclusions and frequency limitations listed in the document.

Dominion's office hours are 8:30 a.m. to 4:30 p.m. Eastern, Monday through Friday. Service Team Associates are available from 7:30 a.m. to 6:00 p.m. Eastern, Monday through Friday, at 888.518.5338. After business hours, members have access to certain functions via our Interactive Voice Response (IVR) system.

You may also access your account 24/7 on Dominion’s secure member portal at DominionMembers.com and the MyDominion mobile app available for download at DominionNational.com/mobile.

For a complete listing of participating dentists, please visit DominionNational.com/find-a-dentist.

For a complete listing of participating vision providers, please visit DominionNational.com/find-vision-provider.

Yes, each family member in the program may choose a different dentist or dental office.

Select Plan subscribers are required to select a participating dentist prior to receiving coverage, but may select a different dentist or dental office for each family member in the program by going online or calling Customer Service at 888.518.5338.

ePPO and Discount Program subscribers must use a participating network dentist, but are not required to select a dentist. Each family member in the program may also receive care from different participating dentists and dental offices.

PPO subscribers and their family members in the program may receive dental care from any licensed dentist and are not required to select a dentist. However, members should always consider using a participating network dentist to maximize their out-of-pocket savings. To learn more about in-network savings, visit DominionNational.com/EOB and select “In-Network Advantages” in the PPO section.

You will be sent ID cards and additional information that explains the program in detail by email and/or mail.

Yes, Dominion understands that each of our customers is unique and has different communication preferences so we’ve created a variety of online tools to provide you with instant access to your account whenever and wherever you need it. To ensure you always have access to real-time benefit information, we encourage you to sign up for the below online resources where you may view your digital ID card, find a provider and more.

Member Portal
DominionMembers.com

Go Mobile Communication Service
Register by calling 888.596.0716 or texting “DN GO” to 73529

MyDominion Mobile App
Download at DominionNational.com/mobile

Select Plan subscribers are required to select a participating dentist prior to receiving coverage. If a Select Plan member wants to change his or her dentist or dental office, he or she may do so at any time by emailing through the online contact form or calling Customer Service at 888.518.5338. If notification is received by Dominion on or before the 20th of the month, the change will be effective on the first of the following month. All outstanding bills with the current dental office MUST be paid before the change will be made effective.

ePPO and Discount Program members must use a participating network dentist, but may change dentists at any time.

PPO members may receive their dental care from any licensed dentist and may change dentists at any time. Members should always consider using a participating network dentist to maximize their out-of-pocket savings. To learn more about in-network savings, visit DominionNational.com/EOB and select “In-Network Advantages” in the PPO section.

It is the responsibility of the provider to submit your claim for in-network services. If you utilize out-of-network services, it is your responsibility to pay the provider in full at the time of service and then submit your claim and itemized receipts to NVA for reimbursement. Claims must be mailed to:

NVA Claims Department
P.O. Box 2187
Clifton, NJ 07015-2187

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