We are responsive, fast, accurate and convenient.1
In our most recent Member Satisfaction Survey, 96% of the respondents were satisfied with Dominion as its dental plan.2
Less than 0.24% of our customer calls are related to service issues.
Average response time to website inquiries within 1 business day.
ID cards and member packets are mailed within 4 days of enrollment.
Access to over 30,000 dentist listings in our region and over 290,000 nationally.
98.0% of all claims were processed in fewer than 30 days.
Secure online access for groups, members and dentists minimizes phone calls.
Access to over 60,000 vision provider listings nationally.
1 Dominion National Internal Performance Report, 2016.
2 Dominion National Member Satisfaction Survey, November 2016.