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DOMINION NATIONAL IS A LEADING INSURER AND ADMINISTRATOR OF DENTAL AND VISION BENEFITS. We seek a better way to serve you, so you can focus on what makes you extraordinary and fulfilled.


Updated June 4, 2021

We continue to wish everyone and their family good health and safety as we collectively persevere through the COVID-19 pandemic. Fortunately, dentists are open for non-emergency dental services and we encourage our customers to get back to the dentist to maintain optimal oral health.

Teledentistry Coverage Extension
To help ensure members continue to have convenient access to virtual dental exams, Dominion will allow benefits for in-network teledentistry consultations indefinitely for limited and problem-focused evaluations (CDT code: D0140). Any teledentistry services provided will count toward any applicable benefit frequency limitations. Dominion first extended teledentistry benefits in March 2020 to help ensure access to dental care during the COVID-19 pandemic. Teledentistry is a convenient way to help maintain a happy and healthy smile in between regularly scheduled dental appointments.

Personal Protective Equipment (PPE) Payment for Dentists
Dominion in-network dentists will not charge members additionally for PPE. Please contact Dominion’s Customer Service Department if you experience any issues.

Resources to help you prepare for your next dental visit
Dominion National emphasizes the importance of regular, preventive dental care to help prevent future costly treatment while helping our customers maintain healthy smiles. While we understand that customers may be apprehensive about returning to the dentist during COVID-19, we are providing important information to help assist you in your anticipated return to the dental office.

Here is what to expect from your dentist based on recommendations provided by both the Centers for Disease Control and Prevention (CDC) and the American Dental Association (ADA).

  • Request that dental staff call patients prior to the scheduled appointment to ask questions about their current health status.

  • Advise patients to wear a face covering when entering the dental practice.

  • Limit the number of people who accompany a patient to the appointment. If possible, the patient should make the visit alone.

  • Assess all patients upon arrival; temperature checks may be completed.

  • Remove items in office waiting rooms such as toys or reading material to limit potential transmission through high-touch surfaces.

  • Encourage social distancing at practices by minimizing the number of patients in the waiting room by spacing appointments thoughtfully and perhaps by asking patients to wait in their car until the dental staff is ready to treat the patient.

  • Advise dental staff members to wear additional personal protective equipment (PPE) as appropriate, such as surgical masks or N95 masks, full-face shields or goggles with side shields to ensure an environment that is as safe and healthy as possible for patients and the dental team.

  • Place hand sanitizer generously around the office for use and ensure surfaces are cleaned regularly.

Both the CDC and ADA guidance are recommendations and not regulations. States control what procedures are allowed to be provided, largely through their licensing boards.

Additionally, the Organization for Safety Asepsis and Prevention (OSAP) , has prepared a list of five questions that patients should ask their dental care providers about infection control practices. The answers provided are drawn from current dental infection control recommendations from the CDC, ADA and OSAP. Click here to view the questions.

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