Arlington, Va. – Dominion National Manager of Workforce Management Elbert Parker and Customer Service Supervisor Duke Hubbard will present at the Interactions 2022 Conference on May 25 to discuss “How Dominion National Chats with Our Customers.”
Interactions 2022, hosted by NICE, is a global, virtual event including two days of learning and networking with the largest community of global customer experience experts.
Parker and Hubbard will share how Dominion implemented its chat channel in a way that meets customer needs, and how it uses chat to improve the customer experience on its website while reducing calls to the contact center.
For more information about the Interactions 2022 Conference, please visit nice.com/websites/interactions-live.
About Dominion National
Dominion National, incorporated in 1996, provides and administers dental and vision benefits to over 900,000 members, including leading health plans, employer groups, municipalities, associations and individuals. For more information, please visit DominionNational.com or follow Dominion National on Facebook, LinkedIn or Twitter.