Arlington, Va. – Dominion National President Mike Davis and Customer Service Supervisor Ambrielle Palmore will lead a presentation on interaction analytics at the National Association of Dental Plans (NADP) Annual Conference, CONVERGE, on Sept. 20 in St. Louis, Mo.
Interaction analytics is an AI-powered, omnichannel tool that identifies trends and root causes across all customer interactions. Whether it’s a voice, text, or digital conversation, interaction analytics can analyze, measure, and uncover insights to drive improvements to customer experiences. In their NADP presentation – “Interaction Analytics: Leveraging an AI-powered omnichannel tool to analyze, measure and uncover insights to improve the customer experience” – Davis and Palmore will demonstrate how to quickly adapt business processes and effectively coach call center agents by following the data and making next-gen insights with analytics.
“We look forward to sharing how you can leverage findings from interaction analytics to improve the quality of every customer experience by understanding who they are, what they need, and how to prepare your customer service agents to deliver an exceptional experience,” said Davis. “There are also untapped future opportunities to further benefit from this technology, which should result in a lively discussion.”
For more information, visit nadpconverge.org.
About Dominion National
Dominion National, incorporated in 1996, provides and administers dental and vision benefits to over 900,000 members, including leading health plans, employer groups, municipalities, associations and individuals. For more information, please visit DominionNational.com or follow Dominion National on Facebook, LinkedIn or Twitter.